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Service and Parts
We here at HAKUBA USA, INC. pride ourselves on excellent customer
service. We are committed to stand behind any product that does not
meet your quality expectations.
TRIPOD REPAIRS
If your tripod has minor damage (EX. a broken lever or broken handle)
we may be able to send you the part(s) directly. Please call or send an
EMAIL to confirm this with our repair department.
If your tripod has major damage (EX. the leg has fallen out) you will
need to send the tripod in for repair. Please call or send an
EMAIL to
confirm this with our repair department.
In your email please include the following information:
1. Tripod model number
- This will be printed on one of the legs
2. Pan-Head number
- This may not be specified
3. Date of purchase
4. Detailed description of the problem
PRODUCT SERVICE INQUIRIES
If you have a product other than a tripod that is in need of service or
repair, please call or send us an EMAIL with the following information:
1. Product name
2. Product number
3. Date of purchase
4. Detailed description of the problem
QUICK RELEASE PLATES
The quick release plate is the top piece on your tripod that screws into
the bottom of your camera or camcorder and then slides into the top of
the tripod or pinhead.
To order a quick release: Please Call 800-886-2236
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